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    3. Chinese  |  English
      Home  >  Customer Care  >  Technical SupportTechnical Support
      Technical support:
      General: to customer satisfaction as the goal, the maximum extent to meet the needs of users, to provide quality services for users, is my company's service tenet.
      The company provides free 800-8585228 phone line for the user, every week 7 x 24 hours to provide relevant technical support service.
      Organization:
      Our company has a comprehensive engineering technology department is responsible for the communication with customers, to undertake engineering equipment installation, commissioning and after-sales maintenance, maintenance management and implementation; technology center is responsible for engineering survey design and installation, commissioning and after-sales maintenance of equipment, maintenance and technical support; quality management department with customer product maintenance team, responsible for the return to factory fault product quality analysis and maintenance.
      Engineering Technology Department has a professional engineering and technical personnel 30 people, 25 of them have a college degree, the bachelor degree. They are in the company engaged in the field of engineering service or production debugging inspection work for more than 2 years, through regular training and examination qualified after the appointment, is a young, energetic and skilled technical service team. In addition to professional engineering staff, according to the engineering and business needs, from the technology center, production department, QC department from skilled personnel to support selection.
      Service network:
      The company is headquartered in Fujian, Quanzhou, opened 800 free hotline service, responsible for the pre-sale, sale and after-sale service. And set up 5 offices in Beijing, Xi'an, Wuhan, Shijiazhuang, Nanning, responsible for the technical service work. According to market needs, provide services networks.
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